Learn about the TaQadam Project, how it was born and what it aims to achieve

Human-Centered Design

Research in Lebanon & Jordan

Our research project aimed to understand how to design innovative and inclusive employment programmes for vulnerable people in Lebanon and Jordan by linking workforce to global digital economy. Insights were gathered from:​

- Interviews with Refugees and host communities about their challenges, existing skills, and interests
- Mapping and Learning from existing aid programmes on workforce development and livelihoods
- Assessments of entrepreneurship landscape, digital readiness, and feasibility
- Assessments of demand for digital and web services
  • May


    Initial research

  • June


    Gathering stories from refugees and displaced

  • July


    Collecting ideas

  • September


    Identifying opportunities

  • October


    Creating the chosen solution

  • November


    Building the prototype

What we have found

37% of youth unemployment in Lebanon and national economy needs to generate 6 times more jobs just to accommodate regular market entrants

Refugees and Lebanese people participated in NGO-rendered training, equipping them with digital and soft skills

Less than 1% of the working age Syrian refugee population in Lebanon have work permits – rendered by the employers

Why flexible, remote data work on a smart phone?

Many refugees lack formal registration or verified educational credentials.
We collaborate with NGOs to outreach, vet and bring on board only vetted workers.
Less than 50% of Lebanese are banked, refugees are mostly unbanked.
We established digital partnership with agent to allow cash-out using a mobile device.
Smartphone penetration is high, with nearly 100% prevalence among youth.
Our survey revealed that youth is using data packages – $30 with 5G – regardless of their employment status.

With economic opportunities diminishing in Syria as it turns to a war economy, I had to look for work outside. You can’t make much money in Turkey. In Jordan – they lock you to live in the camp. Here I make enough to send money home but I understand that hopes of creating a career have been sacrificed at the altar of generating an income to sustain myself and my aggrieved family.

Challenge of job creation

NGOs and service providers are supposed to link refugees with opportunities driven by business but often they provide linkages only within NGO/UN circle. The key challenges shared by providers of the livelihoods /economic opportunities programs include: underfunded programs and donor expectations, deskilling of refugees, the limited number of organisations with market - based approaches, but most importantly small economy.